Help Center - waytomoon

01 I haven’t received my account yet. What should I do?

Delivery is usually instant. Sometimes emails land in your Spam or Junk folder — check there first.

If it’s still missing after about 10 minutes, confirm the email address on the order. If something looks wrong, contact support with your name and transaction details.

02 How do I use my account?

Your delivery email includes the login details for your Claude or Gemini account.

Open the email we sent after payment — check Spam or Junk if you don’t see it.
Sign in with the username and password in that message.

03 Are these accounts region-locked?

Some accounts are region-specific. Your delivery email will note any region or login requirements. Buy the option that matches how you plan to use Claude or Gemini — we can’t refund a mismatch after delivery.

04 Can I return an account I bought by mistake?

Because accounts are digital, we generally can’t accept returns after login details have been delivered or viewed. If an account is invalid or never arrived due to a system issue, contact support and we’ll help.